Shipping & Returns

Standard Post:  $8.95 flat rate –  Australia Post Parcel Post Service 2-6 business days
Express Post:    $11.95 flat rate –  Australia Post Express Post Service 1-2 business days

 

FREE SHIPPING on Australian orders over $100

 

ALL INTERNATIONAL orders are a flat rate fee of $25 AUD and will be sent via Australian Post International.

April 2020 update – Australia Post is experiencing international delivery delays in all destinations due to limited airline capacity and government restrictions as a result of COVID-19. some international packages are delayed 2-4 weeks due to flight cancellations and government restrictions.

 

Please note that international shipments may be subject to local duty/customs/taxes which are the sole responsibility of the purchaser.

 

If your country is not listed in our International Shipping zones at checkout, please contact us here and we will happily advise you on international delivery costs and timings based on your particular order and country of destination.

 

When will we ship your order

We dispatch orders daily, Monday – Friday. Orders received by 12pm AEST on a business day, will be dispatched within 1-3 business days. Orders made on a Saturday, Sunday or a Public Holiday will be dispatched on the following business day. At peak times there may be delivery delays, during which our Customer Service will keep you informed.

 

For Australian capital cities – 1-3 business days
For Regional Australia – 1-7 business days
For international – 1-21 business days (Due to COVID -19 this can be delayed please check our updates)

 

Note: Once your parcel is passed to our courier, you will receive the tracking details to monitor its progress. We do not take responsibility for items lost in the mail.

 

We are happy to liaise with the courier, to determine the transit details of your package.

Refund Policy

Saffron Lane does not offer refunds or exchanges. If you not happy with your item, please contact us here to find out details on how to return your item, we are happy to give you a store credit to place a new order.

 

Please contact us here to assist with sizing enquiries, to prevent the need to return your item. We understand this process gets expensive, and we would like to avoid these extra costs for you.

 

Our returns and store credit policy:

 

By processing your payment with Saffron Lane, you are accepting the following terms and conditions, regarding any return of your purchase.

 

  • Item(s) to be returned must be received in original condition, unworn, unwashed, with all tags still attached.
  • The customer is responsible for returning any items by registered post, to ensure receipt by Saffron Lane.
  • All items must be returned within 7 days of receiving your goods. Once we have received the item, please allow 5 business days for your credit note to be processed and sent to your email.
  • No return on sale items, only full priced item.
  • If your item does not meet the requirements, Saffron Lane reserves the right to refuse the return, and the item will be returned to you at your expense.
  • No refunds will be given.
Store Credit
  • A customer returning an item will be issued with an electronic store credit, sent to the customer’s email.
  • Store credits can only be used by the credit holder, and are valid for 12 months upon receipt.
  • A store credit does not cover your shipping costs.

 

Cancellation Policy

Please note:  Once payment is made, no refund is available.

Faulty Items
  • Please contact us via email here within 24 hours of receiving your product if there is a fault with your item(s).
  • Return delivery costs for faulty or incorrectly supplied items will be the responsibility of Saffron Lane.

 

Once the item is deemed faulty, we will either send you a replacement, or issue a refund in the form of the original purchase payment. It can take up to 6 business days to show up in your account.

 

If you have any other customer service enquiries, please click here and send us an email. We will do our best to reply to you within 24 hours.

Afterpay Returns

If you return an item purchased through Afterpay, we will issue a store credit. Please note, that your personal agreement with Afterpay will still stand, and you will continue to pay any scheduled repayments.

 

Saffron Lane is unable to offer partial refunds. The store credit will be for the total value of the item(s) returned.

 

PLEASE NOTE

No refunds will be processed on Afterpay orders.