This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from saffronlane.com.au (the “Site”).
Personal Information we Collect
When you visit the Site, we automatically collect certain information about your device, including your web browser, IP address, time zone, and cookies installed on your device. As you browse, we also collect information about the pages or products you view, what websites or search terms referred you, and how you interact with the Site. We refer to this as “Device Information.”
We collect this information using technologies such as cookies, log files, and pixels (including Meta/Facebook Pixel).
When you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment details, email address, and phone number. We refer to this as “Order Information.”
When we refer to “Personal Information” in this policy, we mean both Device Information and Order Information.
Payment Information
We offer secure payment options including Stripe, PayPal, and Afterpay. Your payment details are processed securely through these providers, and we do not store or have access to your full credit card information.
Each payment provider has its own privacy policy, and we encourage you to review them if you have any questions.
All transactions are processed in Australian Dollars (AUD). If you are purchasing from outside Australia, your provider may apply currency conversion fees.
How Do We Use Your Personal Information?
- Process and fulfil your orders
- Communicate with you regarding your order or enquiries
- Screen orders for potential risk or fraud
- Provide you with updates or marketing communications (if you have opted in)
- Improve our website, customer experience, and advertising performance
Behavioural Advertising
We may use your Personal Information to provide you with relevant advertisements or marketing communications through platforms such as Meta (Facebook and Instagram) and Google.
These platforms may use cookies or similar technologies to help deliver ads that are more relevant to you.
You can manage your advertising preferences directly through your account settings on these platforms.
Sharing Your Information
We share your information with trusted third parties to help us operate our business, including:
- Payment providers (Stripe, PayPal, Afterpay)
- Website and hosting providers (WordPress and WooCommerce)
- Advertising and analytics providers (such as Meta and Google)
We only share information necessary for these services to function.
We may also share your information where required to comply with applicable laws, regulations, or legal requests.
Data Retention
We retain your Order Information for our records unless and until you request its deletion.
Your Rights (Australia)
We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
You have the right to:
- Access the personal information we hold about you
- Request corrections to your information
- Request that we delete your personal data
- Make a complaint if you believe your privacy has been breached
If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner.
Changes
We may update this Privacy Policy from time to time to reflect changes to our practices or for legal or regulatory reasons.
Contact Us
If you have any questions about this Privacy Policy, or would like to access, update, or request deletion of your personal information, you’re always welcome to reach out.
You can contact us via our contact form here
Or email us directly at hello@saffronlane.com.au
